Returning your jewellery
We endeavour to have every item from our collection in stock at all times. If we have sold out of the item you have ordered, please allow up to 4 weeks for us to create the piece for you.
If you have not received your purchase within 7 days after dispatch, please contact us in the first instance. All items are tracked. If an item is lost during transit, Ruth Mary Jewellery will pursue a claim with the courier. You may be asked by the courier to confirm the item has not arrived.
If you are not satisfied with your purchase, please email firstname.lastname@example.org. Refunds and exchanges are offered on all items (except earrings; due to hygiene reasons, personalised/bespoke items and sale items), providing they are returned within 30 days of receipt and are in their original condition. If an item is genuinely faulty upon arrival, please contact us first. Photographic evidence may be requested and you will then be required to return the item before a refund or exchange can be given. Send your item to 52 Billing Road, Coventry, CV5 8EU, UK.
You will be responsible for paying for your own shipping costs for returning your item, unless the item is genuinely faulty on arrival.
Once your return is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund. If approved, a refund will then be processed, and credit will be applied to your credit card or original method of payment within 7 days of us receiving the item. Exchanges will be dispatched within 2 working days of your return item being received.
If there is a delay in receiving your refund, contact your credit card company/bank in the first instance; it may take some time before your refund is processed. If you have done this and still not received your refund, please contact us at email@example.com.