Delivery and returns
Each piece of precious metal lace jewellery is handcrafted to order and may take up to four weeks to be dispatched. If you need a piece sooner, please contact us, and we are usually able to help.
- Local Click & Collect service: FREE
- UK (orders above £100) FREE
- UK (orders below £100) £4.50
- European Countries: £15
- Rest of World: £35
All items require a signature upon delivery and are sent via Royal Mail.
If you are not satisfied with your piece of precious metal lace jewellery, please get in touch. We offer exchanges on items, providing they are returned in their original condition - with the exception of bespoke items, sale items and earrings (due to hygiene reasons). We are unable to offer refunds, unless the item is genuinely faulty.
If an item does not arrive within 7 days of dispatch, or arrives damaged, please contact us so that we can resolve the issue. For damaged items, please email photographic evidence to us within 3 days of delivery and before returning the jewellery. Once your returned item has been received and inspected, we will notify you via email. If a refund is to be issued, credit will be applied to your credit card or original payment method within 14 days. However, it may take longer for it to appear in your account. Return postage will be refunded for damaged items, providing you email a postal receipt.
Exchanges will be dispatched within our standard production time frame, which may take up to four weeks, depending on the piece of jewellery. If you need it sooner, then get in touch and we are usually able to help.